Customer Success: Replacing Lost or Missing Boxes

Join us! Connect with over 10,000 subscription box entrepreneurs like you in Cratejoy’s private Facebook group for Subscription School It’s not uncommon to receive emails from customers reporting broken items or lost boxes. Maybe it was the fault of your shipping provider, or maybe your packing staff. Either way, you’ve got to make it right.

Setting Expectations: A Guide to Customer Experience

Join us! Connect with over 10,000 subscription box entrepreneurs like you in Cratejoy’s private Facebook group for Subscription School Properly communicating with customers is one of the most important parts of running your business. As you onboard and interact with your subscribers, the customer experience becomes just as important as the product experience. Both can have

Cratejoy is an all in one subscription commerce platform that includes everything you need to start your own subscription box business online.

The Do’s and Don’ts of Customer Communication

Join us! Connect with over 10,000 subscription box entrepreneurs like you at Cratejoy’s private Facebook group for Subscription School Communicating with customers is one of the most fundamental parts of your business – you do it daily. Whether it’s through marketing and advertising or in customer service exchanges, the methods you use to engage with customers

The Challenges of Operating a Subscription Box

As you know, the merits of subscription commerce are at the heart of this blog. It’s our goal here to explore strategies, case studies, and other realities that surround the e-commerce industry, specifically with a focus on recurring monthly product offerings (i.e., subscription boxes). But while there are many perks of this model, we also need to examine