Privacy Policy
We love our community at Cratejoy. You have trusted us with a big responsibility, and we’re committed to upholding a high standard when it comes to our privacy practices. It’s important to us that you’re comfortable on Cratejoy, so we provide options for you to control how much information you share and your communication preferences. We use secure technologies and follow best practices. We believe in being transparent about our practices, which is why we provide a detailed Privacy Policy to explain how we gather, use and protect your information. We’ve pulled out the highlights here, in an effort to better communicate the key points.
By visiting Cratejoy’s website or using Cratejoy’s mobile applications, you are accepting the terms of this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy practices of these other websites.
Current policy updated: March 22, 2023
Your Privacy Rights
Introduction
Cratejoy, Inc. (“Cratejoy” or “we” or “us”) has created this Privacy Policy in order to disclose its use of consumer data collected about you. This Privacy Policy is effective as of July 13, 2020. Any questions regarding this policy should be directed by email to support@cratejoy.com. You may also contact Cratejoy at PO Box 152440, Austin, Texas 78715. The following discloses Cratejoy’s information gathering and dissemination practices for its social networking applications and website.
Cratejoy may be the Controller or Processor of your personal data provided to us by you or collected by us from you during your use of the website and/or applications, as outlined below. If you use the Cratejoy service, you consent to this policy and the use/sharing of your personal data as described herein. You have the choice to opt-out of sharing your data, as described below, and control how we use and share your data.
Information Collected and Received
In general, Cratejoy receives and collects all information you provide via the Cratejoy website and/or applications including, but not limited to, user name, password, first and last name, phone number, email address, street address, gender, occupation, interests, and information relating to a potential gift recipient. Information can also be provided by corresponding with us by phone, e-mail, live-chat or otherwise. You can choose what information you want to share with Cratejoy, however if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the Cratejoy website and/or application. Cratejoy does not require You to include sensitive information (e.g. racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships, genetic data, biometric data, data concerning health or data concerning sexual orientation). In the event that you provide such sensitive information as listed above you acknowledge that you have provided Cratejoy explicit consent to receive such information. Cratejoy also collects information on the pages you access and other information you may volunteer, such as survey information. Cratejoy may also collect user location information, as further described in the “Global Positioning System” paragraph below.
Lawful Basis for Processing
We will only collect and process your personal data where we have lawful basis. Our lawful basis include consent (where you have given it), where processing is necessary for the performance of a contract with you, and for the purposes of our legitimate interests or the legitimate interests of our third parties, provided that such interest does not outweigh your rights and freedoms. Examples of legitimate interest include but are not limited to: (i) complying with applicable law, (ii) protecting against security or other threats, (iii) administration of our business interests, including improvements and enhancements of our business, and (iv) customer relationship issues.
Your Rights: Access, Correction, Deletion
We retain the personal data that you provide to us when you registered with the Cratejoy website and/or application or any other information that you volunteered while using the website and/or application for (i) as long as your account is active or (ii) otherwise for a limited period of time as long as we need to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We retain any information provided as described in the Uses of Information below.
You have the right to request access to the information that Cratejoy has on you. You can do this by contacting us at support@cratejoy.com. In order to comply with your request, we may have to verify your identity. If you believe that the information that we have about you is incorrect, you are able to contact us at support@cratejoy.com with the change request. Any data that is no longer needed for the purposes specific below will be deleted. You have the right to request the deletion of any personal data that we have on you. If you wish to do so, please contact us at support@cratejoy.com. Note that Cratejoy may not be able to delete any depersonalized data on you.
How We Use Your Information
Cratejoy uses the information that we collect in order to operate and maintain our website and/or applications, and/or any other services provided to you. Cratejoy also uses your information in order to (i) send you marketing communications, (ii) respond to your questions and concerns and (iii) help our partners to improve their online offerings.
We occasionally use other companies to perform services necessary to our operations. In the course of providing these services, those companies may have access to your personal information. By contractual agreement, those companies must treat your information in accordance with this Privacy Policy. However, we will not be liable for any damages that may result from the misuse of your personal information by these companies.
Cratejoy may use your IP address to help diagnose problems with Cratejoy’s server and to administer Cratejoy’s web site. Your IP address may also be used to help identify you and your online profile and to gather broad demographic information.
How We Share Your Information
(a) Personally, Identifiable Information. Cratejoy will never sell your email address or any other personally identifiable information, to any third party without your permission. We may store personally identifiable information in locations outside the direct control of Cratejoy (for example, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our websites and/or applications (such as posting comments, reviewing items, etc.) will be available to others. Except as described in this Section, we will not disclose your personally identifiable information to any third party except consultants working on our behalf, without notifying you of our intent to share the information and giving you an opportunity to prevent your information from being shared. From time to time, we may partner with companies based on the interests of our users. These partner companies will never see your email address or any other information that could identify you or be used to contact you directly.
(b) Contact and Demographic Information. The Cratejoy site registration form may require users to give Cratejoy contact information (such as your name, phone number, and email address) and demographic information (such as your zip code, age, or income level). Cratejoy uses your contact information from the registration form to send you information about Cratejoy and promotional material from some of Cratejoy’s partners. Your contact information may also be used to contact you when necessary. Cratejoy may use demographic and/or profile data to tailor your experience on the Cratejoy website and/or applications, show you content that Cratejoy thinks you may be interested in, and display content according to your preferences.
(c) Aggregate Data. We may share demographic and profile data with third parties ONLY on an aggregate basis. Furthermore, Cratejoy shall have the right to retain records of all data pertaining to use of the website and applications including, but not limited to, usage, activity logs, and click-throughs. Cratejoy may disclose such data to third parties provided it is grouped with other Cratejoy users’ data and is presented in an aggregate form.
(d) We May Be Required to Share Your Information. Cratejoy reserves the right to disclose information when required by law, such as by a subpoena or other legal proceedings. Cratejoy may also disclose your information if we reasonably believe it necessary to (i) comply with requests of law enforcement or other applicable law; (ii) to enforce any agreement between you and us; (iii) to protect the security and integrity of our site, applications, or services; and/or (iv) to protect us, our users or others.
(e) What Happens in the Event of a Change of Control: We may be involved with an acquisition or divestiture of our business, products or services. Information we maintain including names and email addresses, and other information related to the Cratejoy service may be sold or transferred in connection with such transaction. We may also sell, assign or otherwise transfer such information in connection with a sale of all or substantially all of our business or assets. You will be notified via email and/or a notice on our site of any applicable change in ownership or uses of your information.
(f) Behavioral Targeting / Re-Targeting. We allow advertisers to display advertising on our sites and applications. Our advertisers may use technology such as cookies to gather information about your activities on multiple sites in order to provide you advertising based upon your activities and interests. The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. The only way to opt out of the collection of any information through cookies or other tracking technology is through the settings in your browser or mobile device. Please review your browser or mobile device information for instructions on how to delete and disable cookies, and other tracking/recording tools (to learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org). If you access the Cratejoy service, websites and/or applications on your mobile device, you may not be able to control tracking technologies through the settings. For more information, see the Cookies Section below.
(g) Testimonials. We may also disclose, on an anonymous basis, statements made by our users. However, with your consent, we may post your testimonial along with your name. If at any point you wish to update or delete your testimonial, please contact us at support@cratejoy.com.
How We Store and Process Your Information
The information collected by Cratejoy may be processed and/or stored in the United States, European Union Member Nations, Canada, or any other country in which Cratejoy or its affiliates or service providers maintain operations. Cratejoy may transfer information that we collect, including personally identifiable information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction of domicile to other countries or jurisdictions. If you are located in the European Union or other regions with laws restricting transferring of data, please note that we will comply with laws applicable to us. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Protect Your Information
Cratejoy is concerned with protecting your privacy and data, and therefore we use industry-standard technologies when transferring and receiving consumer data exchanged between Cratejoy and other companies to help ensure its security. This site has security measures in place designed to protect the loss, misuse and alteration of the information under Cratejoy’s control. Cratejoy’s servers are backed up regularly and protected by security systems. However, we cannot ensure or guarantee the security of any information you transmit to us or guarantee that your information on the Cratejoy service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. If you have any questions about security on our website and/or application, you can contact us at info@cratejoy.com. We may use an outside help platform, and a credit card processing company to bill you if you purchase services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Accessing and Updating Your Information
To the extent provided by the law of your jurisdiction, you may (i) have the right to access certain personal information we maintain about you and request details about how we process it, (ii) request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes, (iii) request that we update or correct inaccuracies in that information, (iv) object to our use of your personal information, (v) ask us to block or delete your personal information from our database, and (vi) request to download the information you have shared on the CrateJoy website and/or application. You may make these requests by emailing us at support@cratejoy.com. Any such requests are subject to the protection of other individuals’ rights and applicable law. Additionally, to help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain.
Children’s Privacy
Cratejoy.com does not knowingly collect any information from anyone who we know to be under the age of 13. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to us. If we discover that a person under the age of 13 has provided us with any personal information, we will use commercially reasonable efforts to delete such person’s personal information from all Cratejoy systems.
Notwithstanding the foregoing, for any sessions of Camp Cratejoy (camp.cratejoy.com), we may collect personal information such as age range, first name, and T-shirt size from participating campers under the age of 13, strictly for the purposes of providing virtual summer camp activities and associated content. Cratejoy does not condition any child’s participation in any Camp Cratejoy activities on disclosure of more information than is reasonably necessary to participate in that activity. By signing up for Camp Cratejoy, parents give consent to our collecting this information, and have the right to review the information we collect at any time.
Do Not Track Requests
Your web browser may have a setting that allows you to automatically send a “Do Not Track” message to the websites you visit. Cratejoy does not currently have technology to respond to such requests.
Links
Cratejoy may create links to other web sites. Cratejoy will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, many other sites that are not associated or authorized by Cratejoy may have links leading to our site. Cratejoy cannot control these links and Cratejoy is not responsible for any content appearing on these sites or the privacy practices of such sites.
International Privacy Laws
If you are using the website and/or application from outside of the United States, be aware that you are sending your information (including any provided personal information) to the United States where our servers are located. Your information, therefore, may be transferred into, or back out of, the United States, depending on the type of information and how it is stored by Cratejoy. Note that these countries may have different data protection laws than your country of residence, however, our collection, storage and use of your personal data will at all times be governed by this Privacy Policy.
Amendments
Cratejoy may amend this policy at any time. If Cratejoy is going to use personally identifiable information collected through the Cratejoy site in a manner materially different from that stated at the time of collection, Cratejoy will notify users via email and/or by posting a notice on the Cratejoy site for thirty (30) days prior to such use. This Privacy Policy may not be otherwise amended except in a writing that specifically refers to this Privacy Policy and is physically signed by both parties.
Successors and Assigns
This Privacy Policy inures to the benefit of successors and assigns of Cratejoy.
Contacts
If you have any questions about this Privacy Policy, the practices of this site, your dealings with this web site, or request access, changes or deletion to information we have about you, you can contact support@cratejoy.com. Upon request, Cratejoy will provide you with access to information (e.g., name, address, phone number) that Cratejoy collects and maintains about you. This site gives you the following options for changing, modifying or removing information previously provided: (i) email: support@cratejoy.com; or (ii) visit cratejoy.com.
Opt-Out
The Cratejoy site provides users the opportunity to opt-out of receiving communications from Cratejoy, except transactional correspondence. To opt-out of receiving our communications, you can (i) send email to support@cratejoy.com; or (ii) send postal mail to: Cratejoy, PO Box 152440, Austin, Texas 78715.
Cratejoy Texting Terms & Conditions
By providing your phone number, you consent to receive recurring text messages (i.e., SMS and/or MMS), including messages that may be sent using an automated technology, to the provided phone number from or on behalf of Cratejoy (“we” or “us”) and confirm that you are the subscriber or customary user of this phone number and that you have the authority to consent to receive text messages at this phone number.
BY PROVIDING YOUR PHONE NUMBER, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TEXTING TERMS AND CONDITIONS (INCLUDING THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER AND JURY TRIAL WAIVER SET FORTH IN THE TERMS OF USE, WHICH ARE INCORPORATED BY REFERENCE. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE REVIEW CAREFULLY.
If you do not agree to these Texting Terms and Conditions, you may not participate in our text message program.
- Message Frequency/Source. Text message frequency may vary. We reserve the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. We also reserve the right to change the short code or phone number from which messages are sent and will notify you if we do so.
- No Purchase Necessary. You understand that consent to receive text messages, including automated marketing text messages, is not a condition of purchase.
- Age Verification. By signing up, you confirm that you are over the age of 18.
- Automation. You understand that we may send mobile text messages using automated technology.
- Message Rates. Message and data rates may apply. Please contact your wireless provider for additional information regarding applicable rates.
- Eligibility. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Please contact your wireless carrier to determine whether you are eligible to participate. We, our service providers and the mobile carriers that support our text program are not liable for delayed or undelivered messages.
- Opt-Out. You may opt-out of our marketing text program at any time. To do so, text STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our short code. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our short code, you may receive additional communications confirming that your request has been processed.
- Scope of Opt-Out Requests. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that we, and our service providers, will have no liability for failing to honor such requests. If you opt out of our marketing text program, you understand that your opt-out will not constitute a “do not call” request. You understand that, if you opt out of our marketing text program, you may continue to receive marketing text messages from our affiliates through any other programs you have joined until you separately unsubscribe from those programs.
- Support. If you require assistance in connection with our text program, text HELP to our short code. You may also contact us for support by emailing contacting us HERE
- Dispute Resolution. Our Terms of Use contain dispute resolution provisions, including an arbitration agreement, class action waiver, and jury trial waiver, that affect your rights. They set forth how we and you will resolve any disputes that might arise between us, including disputes related to or arising out of these Texting Terms and Conditions and text messages. Please read these provisions carefully.
- Additional Terms. You agree to our Terms of Use and Privacy Policy, each of which are incorporated herein. The most recent version of our Terms of Use may be found at https://www.cratejoy.com/sell/terms/. The most recent version of our Privacy Policy may be found at https://www.cratejoy.com/sell/privacy/.